SUCCESS STORIES

Our clients have experienced a broad range of important benefits. Typical results have included:
  • 5% - 10% reduction in low value, unnecessary or redundant activities
  • 30% acceleration of core processing and reporting activities
  • 9% increase in customer sales from re-alignment of sales and service activities
  • Improved management and departmental communications and role definition
  • Effective re-prioritization of higher return systems and business initiatives
  • Improved staffing, integration and retention of human resources
  • More efficient team based processing results and best practice development
  • Support for improved relationship based organization design
VerityView™ provides a repeatable tool that allows everyone to participate in ongoing improvements, improved communications and measurement of results. Examples of our clients’ success stories have included:

Call Center Productivity - Demonstrated Call Center performance improvements. Improved roles between Sales and Customer Service teams and increased sales by 9%

Supply Chain Improvement – Streamlined roles, activities and reporting in the supply chain from sales to planning, purchasing, operations, distribution and customer service. New supply chain process, roles and systems alignment reduced the time to market, inventories and customer complaints. Overall cost impact of $4M annually in carrying cost and waste.

Sales Force Effectiveness – Realigned the Field Sales force to customers and roles that better fit their personal styles. Improved internal and external relationships and drove sales over $300M.

Information Management Integration – IT management team used Profiles to improve project performance, integration and inter-department barriers. Survey tools help identify underlying staffing problems, prioritize projects, communicate goals and reorganize teams to better meet customer work styles.

Operating Room Efficiency – Reorganized OR teams and surgeon relationships that had reduced OR utilization to under 70%. New teams and practices improved staff satisfaction, efficiency and customer relationships. OR performance increased to 85% utilization and revenue jumped 12%.

Management Team Selection – Executive teams using Profiles to screen candidates for leadership roles. Screening has reduced search time and increased candidate hit rate to 66%.

Program Management – Developed program cycle, trained program managers and identified keys to poorly performing teams that improved project execution and time to delivery.
Identifies time and cost of all activities across any selected groupings. Provides a broad range of staff, team and department productivity opportunities and best practices
Identifies Capability Gaps and Re-Alignment Requirements for Improved Team Performance. Work Styles are automatically linked to Job Roles, Work Cycle and Activities in your Organization.
Aligning Skills, Training and Recruiting for Improved Performance and Retention
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