SOLUTIONS & APPLICATIONS

Verity View is a bottom up solution to identifying how well your organization is delivering the high value activities that generate customer service, satisfaction and profitability. The application allows you to quickly assess current staff activities, capabilities and skills. Then, the standard reports quantify baseline performance and identify key gaps at the individual, team, department and group level. And, since the data is a 100% sample – it is as close to reality as you can get.

Activity Analysis – activity-based operational reports and costing that identifies who and how your time and money is being spent.

Work Styles – activity-based assessment of cultural/style gaps between staff, teams and customers - connecting activity and style measures to tie work to behavioral issues.

Skill Assessment – a dynamic capability analysis that compares the individual and team skill levels to those required to accomplish their current work activities.

Survey Engine – the survey engine can provide data collection for a wide range of issues, including customer satisfaction, vendor feedback, 360 assessments and service level agreements. For the first time, you can collect this data and compare it to the current operational activity, skill and style metrics - and the data can be compared over time.

Industry-specific Applications – Verity View comes with industry specific activities, organizations and jobs. Our customers have already used the capability to deal with a wide range of specific areas, such as call centers, field sales, bank tellers, hospitals and IT projects. We are ready to quickly customize these applications to your needs.
Identifies time and cost of all activities across any selected groupings. Provides a broad range of staff, team and department productivity opportunities and best practices
Identifies Capability Gaps and Re-Alignment Requirements for Improved Team Performance. Work Styles are automatically linked to Job Roles, Work Cycle and Activities in your Organization.
Aligning Skills, Training and Recruiting for Improved Performance and Retention
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